Privacy Policy

This Privacy Policy explains how Trade Parts Warehouse (“we”, “us”, or “our”) collects, stores, uses, and protects your information when you use our website, Trade Parts Warehouse (“Our Site”).

By using our website and services, you agree to the practices described in this Privacy Policy.

If you have any questions regarding this Privacy Policy, please contact us through the contact information available on our website.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Policy.

What personal information do we collect?

We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, billing address, shipping address, and payment-related information.

Do we collect sensitive information?

We do not intentionally collect or process sensitive personal information.

How do we use your information?

We use your information to:

  • Process orders and payments
  • Deliver products and services
  • Provide customer support
  • Improve website performanceand
  • Prevent fraud and maintain security
  • Send updates and marketing communications (where permitted)

Do we share your information?

We may share information with trusted third-party providers such as payment processors, hosting providers, analytics services, shipping providers, and marketing platforms where necessary to operate our business.

How do we keep your information safe?

We implement reasonable technical and organisational security measures to protect your information. However, no system can guarantee complete security.

What are your privacy rights?

Depending on your location, you may have rights regarding access, correction, deletion, restriction, or portability of your personal information.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Create an account
  • Place an order
  • Contact us
  • Subscribe to marketing communications
  • Use forms on our website

The information collected may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company name
  • Account login information

All information you provide must be accurate and up to date.

Payment Information

Payments may be processed securely through third-party payment providers such as PayPal, Stripe, or other payment gateways.

We do not store complete payment card details on our servers.

Please review the privacy policies of the payment providers you use.

Information Automatically Collected

When you use our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage activity
  • Referring pages
  • Geographic location based on IP

This information helps us improve security, performance, analytics, and user experience.

2. HOW DO WE USE YOUR INFORMATION?

We may process your information for the following purposes:

  • To provide and manage our services
  • To process orders and transactions
  • To manage user accounts
  • To communicate with you
  • To provide customer support
  • To improve our website and services
  • To detect and prevent fraud
  • To comply with legal obligations
  • To send marketing communications where permitted

3. LEGAL BASIS FOR PROCESSING

Where applicable under GDPR or UK GDPR, we process your information based on:

  • Your consent
  • Performance of a contract
  • Legitimate business interests
  • Legal obligations
  • Protection of vital interests

You may withdraw your consent at any time where consent is the legal basis for processing.

4. SHARING YOUR PERSONAL INFORMATION

We may share your information with trusted third parties, including:

  • Payment processors
  • Website hosting providers
  • Analytics providers
  • Marketing platforms
  • Shipping and fulfilment providers
  • Technical service providers

We only share information necessary for these services to operate.

We may also disclose information if required by law or during business transfers such as mergers or acquisitions.

5. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse traffic and performance
  • Deliver relevant advertising

You may control cookie settings through your browser preferences. For more details, please refer to our Cookie Policy.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

When information is no longer required, we securely delete or anonymise it.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement appropriate technical and organisational measures designed to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. INFORMATION FROM MINORS

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18 years old.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing.
  • Request data portability
  • Withdraw consent

To exercise any of these rights, please contact us through our website contact information.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have additional privacy rights under applicable California privacy laws.

Eligible users may request information regarding the disclosure of personal information to third parties for direct marketing purposes.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any updates will become effective immediately upon posting on this page.

We encourage users to review this policy regularly.

13. CONTACT US

If you have questions regarding this Privacy Policy, please contact us through Trade Parts Warehouse

14. REVIEW, UPDATE, OR DELETE YOUR DATA

You may request access to, correction of, or deletion of your personal information by contacting us through our website.

We will respond to requests in accordance with applicable data protection laws.